A lightning storm fried our fridge, so we were desperate to get something quickly. Thinking a big box store was the easy answer, we spent nearly 90 minutes pouring over options, walking away frustrated that we wasted so much time with no outcome. Because of the very unexpected nature of events (literally), we didn't have much time to research before we started shopping, so we really needed info in the store. And...we had a gazillion specifications that made our options really limiting. SO relieved when we went to Hamilton's next! Chris was incredibly personable, and really committed to finding the right fridge for us. It took less than a half an hour for him to understand our needs, research options, and talk us through into a decision. AND because delivery time was a little nebulous (factory issue NOT Hamilton's issue), he secured a loaner fridge for us for a nominal fee. AND we got a smoking discount on our fridge because of a Labor Day sale. This will be my starting point for all future appliance purchases. We're very pleased!
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I would give my Hamilton's experience 10 stars if I could. In trying to replace my broken dishwasher, I had a horrible experience with a large home improvement store. I had already waited 6 weeks for a a unit that arrive damaged and was told I would have to wait another month for a replacement. I called Hamilton's, who supplied all of our appliances for our kitchen remodel 9 yrs ago, and was immediately helped by Michael Perry - who saved the day! He was very receptive to my needs and timing and found exactly what I wanted for a cheaper price than the larger store. One week later, I have my new KitchenAid dishwasher and could not be more satisfied with Hamilton's service and price. Even the delivery guy, Mike, communicated delivery time, was very careful coming in and out of our home, and even offered installation advice. The dishwasher is great but the service was amazing! Thanks! I will be back...
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SALES STAFF AND SERVICE IS GREAT
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I was looking for a refrigerator with Dylan and we had some miscommunications,. Dylan went above and beyond to make it right . I just want to thank them all again for their help. I would recommend them to anyone looking for new appliances,knowing you will get the best price and best customer service. They get a 10 out of 10
Another great review!
I have been a customer for over 20 years. My parents, even longer! We were disappointed when Dave retired, as he was our "go to guy" for every purchase we made. I was a little leery coming in knowing Dave was not there.However, I came in to buy a new dishwasher and Martin looked up my history, and made a recommendation for something that would work for our house. I not only purchased the dishwasher, but felt so confident in Martin's knowledge that I purchased a disposal as well.Thank you Martin. I have a new "go to guy"!!Jeff
Thanks for sharing your experience!